My girlfriend and I ordered this bed frame for our new mattress and had high hopes, as the dimensions and the style are both perfect. We have received the bed frame a day before the delivery of our mattress, so I went to work unpackaging the bed, eager to assemble it. The packaging itself was completely intact, with no abrasions or tears. However, upon tearing open the headboard, I became instantly infuriated when I found the headboard in this condition. It is clearly a quality control issue, as there is no evidence of damage from shipping. I thought that maybe we could just assemble the bed frame and try to get a replacement headboard, but the design of the bed frame does not permit this. The legs toward the head of the bed are supported by the headboard. So now, we will definitely be looking forward to placing our new $3,500 mattress on the floor of our bedroom... Furthermore, the manufacturer's support page is invalidating our claim and there is no phone number to reach out to. I DO NOT recommend purchasing from this manufacturer. Save yourself the time and the headache.