Shipping & Delivery Policy
Processing Time
Orders placed on Megsu.com are processed within two (2) business days following confirmation of payment.
Delivery Timeframe
Standard delivery generally requires three to seven (3–7) business days after shipment. At this time, expedited shipping or date-specific delivery services are not available.
Shipping Coverage
We currently ship to the 48 contiguous states of the United States. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Palau, or U.S. Armed Forces addresses (AA/AE/AP).
Shipping Costs
Shipping is provided at no additional cost on all items.
Carrier & Tracking
Orders are shipped via UPS or FedEx. Upon shipment, customers will receive a confirmation email containing tracking details. It is the customer’s responsibility to monitor tracking and ensure availability for delivery.
Delivery Responsibility
We are not responsible for shipments that carriers record as “Delivered.” If a package is marked as delivered but not received, the customer must file a claim directly with the carrier. Once compensation is issued by the carrier, we will either provide a replacement product or forward the carrier’s compensation to the customer.
Limitation of Liability: We are not responsible for delays caused by third-party carriers, weather conditions, natural events, or circumstances beyond our control. Delivery dates are estimates only and not guaranteed.
Cancellation Policy
· Before Shipment: Orders may be cancelled within 3 hours of purchase at no cost, provided the order has not yet been processed or shipped.
· After Processing/Shipment: Once an order has been processed or shipped, cancellations are no longer possible. Customers may instead request a return under the terms of our Return & Refund Policy.
· Refund Method: Approved cancellations will be refunded to the original form of payment within 2–5 business days. Actual posting times may vary depending on the financial institution.
Limitation of Liability: We are not responsible for delays in cancellation requests, including those caused by time zone differences, communication issues, or technical errors. If your order has already been processed or dispatched at the time of your cancellation request, it will not be eligible for cancellation.
Return & Refund Policy
30-Day Return Policy
Customers may return eligible products within thirty (30) days of receipt under the following conditions:
· The product must be in new, unused, and resalable condition with original packaging and all accessories included.
· Customers are responsible for all shipping costs both to and from our facility.
Returns Beyond 30 Days
Returns requested after the 30-day period are not generally accepted. However, in cases where a return is specifically approved by our Customer Service Team:
· A 15% restocking fee on the item’s price will apply.
· The customer remains responsible for all shipping costs both ways.
Refunds
· Refunds are issued to the original form of payment only.
· Once the returned item has been received and inspected, the refund will be processed.
· Refunds typically take two to five (2–5) business days to appear, though the exact timing depends on the customer’s financial institution.
· Shipping and handling charges are non-refundable, except in cases of error on our part (e.g., incorrect item shipped).
· For orders shipped under “Free Shipping,” the actual shipping cost incurred may be deducted from the refund.
Non-Refundable Situations
Refunds will not be granted in the following circumstances:
· Items returned without prior authorization.
· Returns outside the 30-day period without specific approval.
· Products returned in used, damaged, or incomplete condition.
· Packages returned due to incorrect address, customer unavailability, or unauthorized refusal of delivery.
Payment Policy
Accepted Methods of Payment
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Shopify Payments, Apple Pay, Google Pay, and other digital wallets available at checkout.
Payment Timing
Payment in full is required at the time of order placement. Orders will not be processed until payment authorization is confirmed.
Currency
All prices are listed and processed in U.S dollars. Customers whose financial institutions operate in other currencies may incur conversion charges or international transaction fees. These costs are the responsibility of the customer.
Payment Processing Disclaimer
All payments are processed securely through third-party providers, including but not limited to Shopify Payments and PayPal. We do not assume responsibility for:
· Declined or failed transactions
· Delays or errors in processing by third-party providers
· Additional fees, service charges, or penalties imposed by financial institutions
Any issues relating to payment, including unauthorized charges or disputes, must be resolved directly between the customer and the relevant financial institution.
Refunds
Approved refunds will be issued to the original method of payment. Processing times may vary by financial institution and can take up to ten (10) business days.
MEGSU Warranty Policy
- 30-day satisfaction warranty across our catalogue.
- Wooden furniture under the ACACIA and Rorns brands is covered by a 5-year limited warranty against defects in materials and workmanship under normal residential use.
- Outdoor furniture under the Tranquillo brand is backed by a 1-year limited warranty, covering structural and manufacturing defects under standard usage.
- Hammock frames from Tranquillo receive a 3-year limited warranty, specifically for structural defects during intended use.
Warranty Conditions
- The product must be purchased as new from an authorized MEGSU retailer.
- Proof of purchase (such as a receipt or invoice) is a requirement.
- Photos of the defective part(s) is highly recommended.
- This warranty is void if the product is altered or improperly used.
When that’s all in order, please contact us for return authorization.
This policy applies to products purchased at MEGSU.com covered by the MEGSU Return and Exchange Policy. If you purchased an MEGSU product at any of our partner sites, then your return window and conditions are defined by that specific retailer.